{"id":2125,"date":"2026-02-03T12:38:29","date_gmt":"2026-02-03T10:38:29","guid":{"rendered":"https:\/\/hilltophotelisosyote.fi\/vierailijainfo\/"},"modified":"2026-04-27T11:48:43","modified_gmt":"2026-04-27T08:48:43","slug":"guest-information","status":"publish","type":"page","link":"https:\/\/hilltophotelisosyote.fi\/en\/guest-information\/","title":{"rendered":"Guest Information"},"content":{"rendered":"<h1>Guest Information<\/h1>\n<h2>Accommodation<\/h2>\n<ul>\n<li>\n<h3>Reception contact info<\/h3>\n<div>\n<p>The reception is on the third floor, on the same floor where the restaurant is located.<\/p>\n<p>It is closed during the night.<\/p>\n<p>Maintenance emergency on call at night <a href=\"tel:+358440823400\">+358 44 0823 400<\/a><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Opening hours<\/h3>\n<\/li>\n<li>\n<h3>Check-in<\/h3>\n<div>\n<p>Check-in for hotel rooms is from 3:00 pm to 10:00 pm, and for cottages from 4:00 pm to 10:00 pm.<\/p>\n<p>If you plan to arrive after 10:00 pm, please contact reception before 9:00 pm.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Check-out<\/h3>\n<div>\n<p>8:00 am \u2013 12:00 pm<\/p>\n<p>If you wish to check out earlier in the morning, please inform reception by 9:00 pm the previous evening.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Room Access Outside Reception Hours<\/h3>\n<div>At night, rooms can be accessed with your room key through the street-level entrance and through the doors located at the far end of the room wing. Card readers are located next to the doors.<\/div>\n<\/li>\n<li>\n<h3>Additional Services on Request<\/h3>\n<div>\n<p>You can order, for example, a bottle of sparkling wine or chocolates to your room for your arrival day.<\/p>\n<p>A takeaway snack package can be ordered no later than the previous day for the following morning at a price of \u20ac15. It includes a filled sandwich, fruit, juice box, and a bun.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Cleaning<\/h3>\n<div>\n<ul>\n<li>Daily cleaning in hotel rooms is provided Monday to Saturday.<\/li>\n<li>Suites are cleaned daily.<\/li>\n<li>Daily cleaning takes place between 9:00 am and 3:00 pm. Bed linen is changed once during stays of one week.<\/li>\n<li>Final cleaning is included in the price of the cottages. However, dishwashing and taking out the rubbish are not included. A fee of \u20ac35 will be charged for unwashed dishes.<\/li>\n<li>For fell cottages, waste containers are located next to cottage T1B.<\/li>\n<li>For log cottages, the recycling point is located at the beginning of Mets\u00e4sy\u00f6tteentie road. The key to the recycling point can be found in the cottage windbreak\/entrance area. Please return the key to its place after use.<\/li>\n<li>Please return furniture and other items to their original places before departure.<\/li>\n<li>No Smoking:<\/li>\n<li>All rooms and cottages are non-smoking, including balconies. Smoking is strictly prohibited indoors and on balconies. A fee of \u20ac50 will be charged for smoking on the balcony, \u20ac400 for smoking inside the room, and a minimum of \u20ac800 for false fire alarms caused by smoking.<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li>\n<h3>Parking<\/h3>\n<div>\n<article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-(--header-height)\" dir=\"auto\" data-turn-id=\"91072254-1d95-4179-ac5a-b3b33d667340\" data-testid=\"conversation-turn-69\" data-scroll-anchor=\"false\" data-turn=\"user\" tabindex=\"-1\"><\/article>\n<article dir=\"auto\" data-turn-id=\"request-WEB:f44961d8-52bf-4955-a290-675dfc79503a-35\" data-testid=\"conversation-turn-70\" data-scroll-anchor=\"true\" data-turn=\"assistant\" tabindex=\"-1\">\n<div>\n<div tabindex=\"-1\">\n<div>\n<div data-message-author-role=\"assistant\" data-message-id=\"256e79e7-b7c4-4482-aad7-ac3aff41f300\" dir=\"auto\" data-message-model-slug=\"gpt-5-2\">\n<div>\n<ul>\n<li>Free parking is available for hotel guests.<\/li>\n<li>Overnight stays in the parking area are not permitted. There are four Oomi electric vehicle charging stations in the parking area, operating via the Virta application. Parking at EV charging stations is only permitted during active charging. The hotel is not responsible for improperly parked vehicles. Charging electric vehicles from outlets other than the designated Oomi charging stations is strictly prohibited. Charging stations cannot be reserved in advance.<\/li>\n<li>During winter, electrical posts for car heating are available in the parking area; however, these spaces cannot be reserved in advance. For log cottages, the car heating outlet is located on the cottage terrace and requires an extension cord of approximately 5 meters.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n<\/li>\n<li>\n<h3>WIFI<\/h3>\n<div>\n<p>Iso-Sy\u00f6te Guest (open network, no password)<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Pets<\/h3>\n<div>\n<p>Small, well-behaved and house-trained pets are welcome in our cottages, with the exception of allergy-friendly cottages. Pets must not cause disturbance to neighboring cottages.<\/p>\n<p>You can book a pet-friendly cottage through our online store and add the pet fee to your reservation under additional services.<\/p>\n<p>Unfortunately, pets are not allowed in hotel rooms, suites, the restaurant, or the terrace, with the exception of the Skywalk rooftop terrace. Guide dogs are permitted in the accessible Star Superior room.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Kierr\u00e4tys<\/h3>\n<\/li>\n<\/ul>\n<h2>Restaurant Hilltop<\/h2>\n<ul>\n<li>\n<h3>Opening Hours<\/h3>\n<\/li>\n<li>\n<h3>Table Reservations<\/h3>\n<div>\n<p data-start=\"0\" data-end=\"97\">Table reservations are recommended, as we cannot always guarantee availability without a booking.<\/p>\n<p data-start=\"99\" data-end=\"174\" data-is-last-node=\"\" data-is-only-node=\"\">Table reservations can be made on site at the bar or at Restaurant Hilltop or\u00a0<a href=\"tel:+358447866140\">+358 44 7866 140<\/a>, <a href=\"mailto:ravintola@isosyote.fi\">ravintola@isosyote.fi<\/a><\/p>\n<p><strong>Book Table online<\/strong><\/p>\n<div data-cookieconsent=\"marketing\"><iframe style=\"width: 100%; min-height: 480px;\" src=\"https:\/\/booking.resdiary.com\/widget\/Mini\/Landscape\/RestaurantHilltop\/62697\" frameborder=\"0\" allow=\"payment *\"><br \/>\n  <\/iframe><\/div>\n<\/div>\n<\/li>\n<\/ul>\n<h2>Arctic Spa<\/h2>\n<ul>\n<li>\n<h3>Opening Hours<\/h3>\n<\/li>\n<li>\n<h3>Prices<\/h3>\n<div>\n<p>Arctic Spa\u2019s saunas and pools are available free of charge for hotel guests.<\/p>\n<p>For guests staying in suites and hotel rooms, bathrobes and slippers are included in the room rate.<\/p>\n<p>Bathrobes and slippers are also available for rent.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<h2>Lost &#038; Found<\/h2>\n<ul>\n<li>\n<h3>If your belongings have been found<\/h3>\n<div>\n<ul>\n<li>You can collect lost items within three months.<\/li>\n<li>Alternatively, you may order a pick-up for the lost item through Posti (available in Posti\u2019s online store) and email us the shipping labels. We will pack the parcel and attach the labels free of charge.<\/li>\n<li>We can also ship lost items to you. A total fee of \u20ac50 per shipment will be charged, covering packing, delivery to the post office (Taivalkoski \/ Pudasj\u00e4rvi), and domestic shipping within Finland. The maximum parcel weight is 35 kg and the maximum dimensions are 59 \u00d7 36 \u00d7 60 cm.<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li>\n<h3>Lost &#038; Found Delivery<\/h3>\n<div>\n<p>If you wish to purchase shipping to a domestic address in Finland through us, please first agree on the shipment with our reception staff by email or phone. After that, proceed as follows:<\/p>\n<ol>\n<li><a href=\"https:\/\/cloud.hotellinx.com\/NetReservationsIsoSyote\/Home\/GiftCards?AccCaId=251&amp;QrType=1&amp;PfId=77\" target=\"_blank\" rel=\"noreferrer noopener\">Click to Webshop<\/a><\/li>\n<li>Scroll to the end of the gift card shop; the last product listed in the online store is <strong>\u201cShipping of Lost Items within Finland, \u20ac50.\u201d<\/strong> Please purchase this service.<\/li>\n<li>You will receive a booking confirmation by email. Send this confirmation to us at <a href=\"mailto:reception@isosyote.fi\">reception@isosyote.fi <\/a>and include your delivery address and phone number. Please also let us know at this stage if you would like a tracking code for the shipment.<\/li>\n<li>Lost items will be shipped within two weeks.<\/li>\n<\/ol>\n<\/div>\n<\/li>\n<li>\n<h3>Storage of Lost Items<\/h3>\n<div>\n<p>We store items found on hotel premises free of charge for three months from the date they were found, with the exception of items valued at under \u20ac20.<\/p>\n<p>You can inquire about lost items left in rooms or public areas by contacting the hotel reception at <a href=\"mailto:reception@isosyote.fi\">reception@isosyote.fi<\/a><br \/>or <a href=\"tel:+358201476400\">+358 201 476 400<\/a>.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"name\":\"FAQ\",\"type\":\"section\",\"props\":{\"height_viewport\":false,\"image_position\":\"center-center\",\"image_size\":\"cover\",\"media_background\":\"#fff\",\"media_overlay\":\"rgba(0,0,0,0)\",\"padding_bottom\":\"small\",\"style\":\"primary\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"small\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-1\"},\"children\":[{\"type\":\"headline\",\"props\":{\"block_align\":\"center\",\"content\":\"Guest Information\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"text_align\":\"center\",\"title_element\":\"h1\",\"title_style\":\"heading-small\"}}]}]}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Accommodation\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"margin_bottom\":\"medium\",\"margin_top\":\"medium\",\"text_align\":\"left\",\"title_decoration\":\"bullet\",\"title_element\":\"h2\",\"title_style\":\"h5\"}},{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"margin_bottom\":\"xlarge\",\"margin_top\":\"remove\",\"multiple\":false,\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>The reception is on the third floor, on the same floor where the restaurant is located.<\/p>\n\n\\n\n\n<p>It is closed during the night.<\/p>\n\n\\n\n\n<p>Maintenance emergency on call at night <a href=\\\"tel:+358440823400\\\">+358 44 0823 400<\/a><\/p>\n\n\",\"title\":\"Reception contact info\"}},{\"type\":\"accordion_item\",\"props\":{\"title\":\"Opening hours\"},\"source\":{\"query\":{\"name\":\"posts.customPost\",\"arguments\":{\"terms\":[],\"category_operator\":\"IN\",\"post_tag_operator\":\"IN\",\"users\":[],\"users_operator\":\"IN\",\"date_range\":\"relative\",\"date_relative\":\"next\",\"date_relative_unit\":\"day\",\"date_relative_unit_this\":\"day\",\"offset\":0,\"order\":\"date\",\"order_direction\":\"DESC\",\"id\":2106}},\"props\":{\"content\":{\"arguments\":{\"show_intro_text\":true},\"name\":\"content\"}}}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Check-in for hotel rooms is from 3:00 pm to 10:00 pm, and for cottages from 4:00 pm to 10:00 pm.<\/p>\n\n\\n\n\n<p>If you plan to arrive after 10:00 pm, please contact reception before 9:00 pm.<\/p>\n\n\",\"title\":\"Check-in\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>8:00 am \u2013 12:00 pm<\/p>\n\n\\n\n\n<p>If you wish to check out earlier in the morning, please inform reception by 9:00 pm the previous evening.<\/p>\n\n\",\"title\":\"Check-out\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"At night, rooms can be accessed with your room key through the street-level entrance and through the doors located at the far end of the room wing. Card readers are located next to the doors.\",\"title\":\"Room Access Outside Reception Hours\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>You can order, for example, a bottle of sparkling wine or chocolates to your room for your arrival day.<\/p>\n\n\\n\n\n<p>A takeaway snack package can be ordered no later than the previous day for the following morning at a price of \u20ac15. It includes a filled sandwich, fruit, juice box, and a bun.<\/p>\n\n\",\"title\":\"Additional Services on Request\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<ul>\\n\n\n<li>Daily cleaning in hotel rooms is provided Monday to Saturday.<\/li>\n\n\\n\n\n<li>Suites are cleaned daily.<\/li>\n\n\\n\n\n<li>Daily cleaning takes place between 9:00 am and 3:00 pm. Bed linen is changed once during stays of one week.<\/li>\n\n\\n\n\n<li>Final cleaning is included in the price of the cottages. However, dishwashing and taking out the rubbish are not included. A fee of \u20ac35 will be charged for unwashed dishes.<\/li>\n\n\\n\n\n<li>For fell cottages, waste containers are located next to cottage T1B.<\/li>\n\n\\n\n\n<li>For log cottages, the recycling point is located at the beginning of Mets\u00e4sy\u00f6tteentie road. The key to the recycling point can be found in the cottage windbreak\/entrance area. Please return the key to its place after use.<\/li>\n\n\\n\n\n<li>Please return furniture and other items to their original places before departure.<\/li>\n\n\\n\n\n<li>No Smoking:<\/li>\n\n\\n\n\n<li>All rooms and cottages are non-smoking, including balconies. Smoking is strictly prohibited indoors and on balconies. A fee of \u20ac50 will be charged for smoking on the balcony, \u20ac400 for smoking inside the room, and a minimum of \u20ac800 for false fire alarms caused by smoking.<\/li>\n\n\\n<\/ul>\n\n\",\"title\":\"Cleaning\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<article class=\\\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-(--header-height)\\\" dir=\\\"auto\\\" data-turn-id=\\\"91072254-1d95-4179-ac5a-b3b33d667340\\\" data-testid=\\\"conversation-turn-69\\\" data-scroll-anchor=\\\"false\\\" data-turn=\\\"user\\\" tabindex=\\\"-1\\\"><\/article>\n\n\\n\n\n<article dir=\\\"auto\\\" data-turn-id=\\\"request-WEB:f44961d8-52bf-4955-a290-675dfc79503a-35\\\" data-testid=\\\"conversation-turn-70\\\" data-scroll-anchor=\\\"true\\\" data-turn=\\\"assistant\\\" tabindex=\\\"-1\\\">\\n\n\n<div>\\n\n\n<div tabindex=\\\"-1\\\">\\n\n\n<div>\\n\n\n<div data-message-author-role=\\\"assistant\\\" data-message-id=\\\"256e79e7-b7c4-4482-aad7-ac3aff41f300\\\" dir=\\\"auto\\\" data-message-model-slug=\\\"gpt-5-2\\\">\\n\n\n<div>\\n\n\n<ul>\\n\n\n<li>Free parking is available for hotel guests.<\/li>\n\n\\n\n\n<li>Overnight stays in the parking area are not permitted. There are four Oomi electric vehicle charging stations in the parking area, operating via the Virta application. Parking at EV charging stations is only permitted during active charging. The hotel is not responsible for improperly parked vehicles. Charging electric vehicles from outlets other than the designated Oomi charging stations is strictly prohibited. Charging stations cannot be reserved in advance.<\/li>\n\n\\n\n\n<li>During winter, electrical posts for car heating are available in the parking area; however, these spaces cannot be reserved in advance. For log cottages, the car heating outlet is located on the cottage terrace and requires an extension cord of approximately 5 meters.<\/li>\n\n\\n<\/ul>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/article>\n\n\",\"title\":\"Parking\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Iso-Sy\u00f6te Guest (open network, no password)<\/p>\n\n\",\"title\":\"WIFI\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Small, well-behaved and house-trained pets are welcome in our cottages, with the exception of allergy-friendly cottages. Pets must not cause disturbance to neighboring cottages.<\/p>\n\n\\n\n\n<p>You can book a pet-friendly cottage through our online store and add the pet fee to your reservation under additional services.<\/p>\n\n\\n\n\n<p>Unfortunately, pets are not allowed in hotel rooms, suites, the restaurant, or the terrace, with the exception of the Skywalk rooftop terrace. Guide dogs are permitted in the accessible Star Superior room.<\/p>\n\n\",\"title\":\"Pets\"}},{\"type\":\"accordion_item\",\"props\":{\"title\":\"Kierr\u00e4tys\"},\"source\":{\"query\":{\"name\":\"pages.customPage\",\"arguments\":{\"users\":[],\"users_operator\":\"IN\",\"date_range\":\"relative\",\"date_relative\":\"next\",\"date_relative_unit\":\"day\",\"date_relative_unit_this\":\"day\",\"offset\":0,\"order\":\"date\",\"order_direction\":\"DESC\",\"id\":1466}},\"props\":{\"content\":{\"arguments\":{\"show_intro_text\":true},\"name\":\"content\"}}}}]}]}]}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"muted\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Restaurant Hilltop\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"margin_bottom\":\"medium\",\"margin_top\":\"medium\",\"text_align\":\"left\",\"title_decoration\":\"bullet\",\"title_element\":\"h2\",\"title_style\":\"h5\"}},{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"margin_bottom\":\"xlarge\",\"margin_top\":\"remove\",\"multiple\":false,\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"title\":\"Opening Hours\"},\"source\":{\"query\":{\"name\":\"posts.customPost\",\"arguments\":{\"terms\":[],\"category_operator\":\"IN\",\"post_tag_operator\":\"IN\",\"users\":[],\"users_operator\":\"IN\",\"date_range\":\"relative\",\"date_relative\":\"next\",\"date_relative_unit\":\"day\",\"date_relative_unit_this\":\"day\",\"offset\":0,\"order\":\"date\",\"order_direction\":\"DESC\",\"id\":2101}},\"props\":{\"content\":{\"arguments\":{\"show_intro_text\":true},\"name\":\"content\"}}}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p data-start=\\\"0\\\" data-end=\\\"97\\\">Table reservations are recommended, as we cannot always guarantee availability without a booking.<\/p>\n\n\\n\n\n<p data-start=\\\"99\\\" data-end=\\\"174\\\" data-is-last-node=\\\"\\\" data-is-only-node=\\\"\\\">Table reservations can be made on site at the bar or at Restaurant Hilltop or\u00a0<a href=\\\"tel:+358447866140\\\">+358 44 7866 140<\/a>, <a href=\\\"mailto:ravintola@isosyote.fi\\\">ravintola@isosyote.fi<\/a><\/p>\n\n\\n\n\n<p><strong>Book Table online<\/strong><\/p>\n\n\\n\n\n<div data-cookieconsent=\\\"marketing\\\"><iframe style=\\\"width: 100%; min-height: 480px;\\\" src=\\\"https:\/\/booking.resdiary.com\/widget\/Mini\/Landscape\/RestaurantHilltop\/62697\\\" frameborder=\\\"0\\\" allow=\\\"payment *\\\">\\n  <\/iframe><\/div>\n\n\",\"title\":\"Table Reservations\"}}]}]}]}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Arctic Spa\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"margin_bottom\":\"medium\",\"margin_top\":\"medium\",\"text_align\":\"left\",\"title_decoration\":\"bullet\",\"title_element\":\"h2\",\"title_style\":\"h5\"}},{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"margin_bottom\":\"xlarge\",\"multiple\":false,\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"title\":\"Opening Hours\"},\"source\":{\"query\":{\"name\":\"posts.customPost\",\"arguments\":{\"terms\":[],\"category_operator\":\"IN\",\"post_tag_operator\":\"IN\",\"users\":[],\"users_operator\":\"IN\",\"date_range\":\"relative\",\"date_relative\":\"next\",\"date_relative_unit\":\"day\",\"date_relative_unit_this\":\"day\",\"offset\":0,\"order\":\"date\",\"order_direction\":\"DESC\",\"id\":2096}},\"props\":{\"content\":{\"arguments\":{\"show_intro_text\":true},\"name\":\"content\"}}}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Arctic Spa\u2019s saunas and pools are available free of charge for hotel guests.<\/p>\n\n\\n\n\n<p>For guests staying in suites and hotel rooms, bathrobes and slippers are included in the room rate.<\/p>\n\n\\n\n\n<p>Bathrobes and slippers are also available for rent.<\/p>\n\n\",\"title\":\"Prices\"}}]}]}]}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"muted\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Lost & Found\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"margin_bottom\":\"medium\",\"margin_top\":\"medium\",\"text_align\":\"left\",\"title_decoration\":\"bullet\",\"title_element\":\"h2\",\"title_style\":\"h5\"}},{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"multiple\":false,\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<ul>\\n\n\n<li>You can collect lost items within three months.<\/li>\n\n\\n\n\n<li>Alternatively, you may order a pick-up for the lost item through Posti (available in Posti\u2019s online store) and email us the shipping labels. We will pack the parcel and attach the labels free of charge.<\/li>\n\n\\n\n\n<li>We can also ship lost items to you. A total fee of \u20ac50 per shipment will be charged, covering packing, delivery to the post office (Taivalkoski \/ Pudasj\u00e4rvi), and domestic shipping within Finland. The maximum parcel weight is 35 kg and the maximum dimensions are 59 \u00d7 36 \u00d7 60 cm.<\/li>\n\n\\n<\/ul>\n\n\",\"title\":\"If your belongings have been found\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>If you wish to purchase shipping to a domestic address in Finland through us, please first agree on the shipment with our reception staff by email or phone. After that, proceed as follows:<\/p>\n\n\\n\n\n<ol>\\n\n\n<li><a href=\\\"https:\/\/cloud.hotellinx.com\/NetReservationsIsoSyote\/Home\/GiftCards?AccCaId=251&amp;QrType=1&amp;PfId=77\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\">Click to Webshop<\/a><\/li>\n\n\\n\n\n<li>Scroll to the end of the gift card shop; the last product listed in the online store is <strong>\u201cShipping of Lost Items within Finland, \u20ac50.\u201d<\/strong> Please purchase this service.<\/li>\n\n\\n\n\n<li>You will receive a booking confirmation by email. Send this confirmation to us at <a href=\\\"mailto:reception@isosyote.fi\\\">reception@isosyote.fi <\/a>and include your delivery address and phone number. Please also let us know at this stage if you would like a tracking code for the shipment.<\/li>\n\n\\n\n\n<li>Lost items will be shipped within two weeks.<\/li>\n\n\\n<\/ol>\n\n\",\"title\":\"Lost & Found Delivery\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>We store items found on hotel premises free of charge for three months from the date they were found, with the exception of items valued at under \u20ac20.<\/p>\n\n\\n\n\n<p>You can inquire about lost items left in rooms or public areas by contacting the hotel reception at <a href=\\\"mailto:reception@isosyote.fi\\\">reception@isosyote.fi<\/a><br \/>or <a href=\\\"tel:+358201476400\\\">+358 201 476 400<\/a>.<\/p>\n\n\",\"title\":\"Storage of Lost Items\"}}]}]}]}]}],\"version\":\"5.0.14\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Guest Information Accommodation Reception contact info The reception is on the third floor, on the same floor where the restaurant is located. It is closed during the night. Maintenance emergency on call at night +358 44 0823 400 Opening hours Check-in Check-in for hotel rooms is from 3:00 pm to 10:00 pm, and for cottages [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":34,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2125","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Guest Information | Hilltop Hotel Iso-Sy\u00f6te, Finland<\/title>\n<meta name=\"description\" content=\"Everything you need for your stay at Hilltop Hotel Iso-Sy\u00f6te. 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